Terms & Conditions of Sale and Use
Last updated: 9 October 2026
These Terms govern use of the PRIVATE marketplace and any sale of PRIVATE-branded clothing, footwear or accessories. Read them before creating an account or placing an order. A product inquiry or cart entry is not itself a confirmed sale.
1. Seller identification and scope
PRIVATE is a fashion marketplace operating from IPHONE CAMEROUN, ODZA, RG5H+8VH, Yaoundé, Cameroon. Before accepting live orders, the legal seller’s registered name, registration identifiers, contact email and other mandatory business disclosures must be shown at checkout and in the footer. Customers must be given clear product, delivery and pricing information before purchase.
2. Eligibility and accounts
You must provide accurate account and delivery information, maintain password confidentiality, and promptly report suspected unauthorized use. We may suspend accounts for objectively reasonable security, fraud or legal reasons, with proportionate notice where practical. We cannot exclude mandatory consumer or privacy rights.
3. Products and representations
Descriptions, availability, sizes, materials, photographs and stock information must be accurate at the time of sale. Concept renders and sample products must be visibly identified as previews and must not be presented as confirmed stock. Slight display-color differences may occur, but this does not excuse material misrepresentation or defective goods.
4. Prices, currency and payment
The final payable amount, applicable taxes, delivery charges, currency and accepted payment methods will be disclosed before order confirmation. Currency conversions shown for browsing are estimates only. Payment details must be processed through approved payment channels; do not pay unofficial individual accounts from unsolicited messages.
5. Orders and acceptance
Submitting an order is an offer to buy. A binding sale is formed when PRIVATE expressly accepts the order, subject to applicable law. We may reject or cancel unavailable, fraudulent or obviously erroneous orders, with prompt notification and any refund required by law. A WhatsApp message merely initiates a sales discussion unless a separate order confirmation is issued.
6. Shipping, delivery and risk
The delivery destination, costs, expected timeline and available tracking will be presented before payment or confirmed individually for WhatsApp orders. Delays will be communicated where reasonably possible. Statutory remedies for failure to deliver, damaged goods or other non-conformity remain available.
7. Returns, defects and refunds
Consumers retain all non-waivable remedies provided under Cameroonian law, including rights relating to non-conforming, defective or misdescribed goods. Any voluntary change-of-mind return period, exceptions, hygiene conditions, return address, shipping charges and refund timing must be clearly displayed in a separate returns policy before checkout. Nothing here removes rights granted by law.
8. PVT incentives and rewards
Eligible completed purchases may receive promotional PVT units without a separate token purchase charge, only under the published rewards rules. Eligibility, timing, award amounts, redemption options, expiration (if any), and restrictions must be disclosed before the promotion applies. PVT units are not guaranteed cash, a deposit, securities, ownership rights, investment returns or a promise of appreciation. Any cash-out, transfer or financial-service feature must not launch without the necessary legal review and approvals. We may correct fraud or technical errors fairly, subject to accrued consumer rights.
9. Intellectual property and acceptable use
PRIVATE names, logos, designs, site content and images belong to their respective rights holders and may not be reproduced commercially without authorization. Users must not conduct fraud, interfere with the service, misuse others’ accounts, or upload unlawful material.
10. Service availability and liability
We aim for a secure and reliable service but cannot promise uninterrupted access. To the extent permitted by applicable law, we are not responsible for unforeseeable indirect losses; this does not limit liability for fraud, deliberate wrongdoing, personal injury where non-excludable, statutory product obligations, or any other mandatory customer protection.
11. Complaints, governing law and disputes
Contact PRIVATE via WhatsApp at +237 695 661 073 with your order reference. We will seek a fair resolution. These Terms are governed by the laws of Cameroon, including applicable consumer and e-commerce law. Competent Cameroonian courts may hear disputes, without removing any mandatory jurisdiction or consumer remedy available to you.
12. Changes and severability
Changes to these Terms will be published with a new date. Changes do not retroactively remove accrued rights or alter confirmed orders without a lawful basis. If a provision is invalid, the remainder remains effective insofar as allowed by law.
Applicable framework includes Cameroon Law No. 2010/021 of 21 December 2010 on electronic commerce, Framework Law No. 2011/012 of 6 May 2011 on consumer protection, Law No. 2024/017 on personal-data protection and relevant OHADA rules. Local legal review is required before live orders.